5 Nov 2003
SleEze-Link - What's Next?
Articles have recently appeared in the local press regarding changes to the price structure of the Ez-Link cards. Yet again the lack of planning and general research that normally takes place before an organisation introduces something new, has been lacking.
And yet again in Singapore, guess who is expected to deal with the price tag for such an error. The consumer, or rather the Public, who depend heavily on the mode of transport provided by the monopoly.
The government and large monopolies in Singapore seem to regard the consumer as a bottomless pit of money. This is yet another blow to the wallets of those of us who can afford it the least.
In the recent interview with the PM he refused to be drawn on the relationship between the government and the electorate. When pressed he opted for a relationship of 'equality'. This admission highlighted a very entrenched 'mind-set' of those in power. They believe that they have an unquestionable right to rule and ignore a very central notion of democratic states, namely that 'they' are public SERVANTS and not the masters.
This 'mind-set' spills over into the corporate world of Singaporean CEO's and managers. The work force and general public are viewed as resources of finance. Resources that can be called upon at will, with little opposition. The population of Singapore is its only natural resource. But this should not be read as resulting in a culture whereby, management and government pay for the up-grading of skills within the work-force.
The working class people of Singapore are a source of income to be tapped as often as possible. Month after month they are called upon to fit the bill that was created by errors not of their own doing. Ez-link, GST, CPF, Redundances..., Hospital Bills. No wonder a popular advert campaign asks...